Updated on: September 3, 2026
Shipping Country
Catcovez currently ships exclusively within the United States.
Orders are delivered to verified residential and commercial addresses within areas covered by our available shipping services.
At this time, we do not offer international shipping.
Currency
All prices displayed on the Catcovez website including product prices are shown in United States Dollars (USD) unless otherwise stated.
If your payment method uses a currency other than USD, your bank or payment provider may apply its own exchange rate or currency conversion fees. Any such fees are the responsibility of the customer.
Shipping Charges
We aim to keep our shipping information straightforward and transparent.
Free Domestic Shipping
Catcovez currently offers Free Shipping on all domestic orders within the United States.
We do not add unexpected handling, packaging, or administrative fees after checkout.
Order Processing & Delivery Timeframes
Each Catcovez order is carefully prepared before it is shipped. Orders may go through payment verification, product availability checks, quality inspection, secure packaging, labeling, and carrier handoff before dispatch.
Our standard shipping schedule is:
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Order Cut-Off Time: 5:00 PM (GMT−5), Monday through Friday. Orders placed after the cut-off time will generally begin processing on the next business day.
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Order Processing & Handling Time: 1–2 business days, Monday through Friday.
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Carrier Transit Time: Approximately 5–8 business days, depending on the destination and selected shipping service.
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Estimated Total Delivery Time: Approximately 6–10 business days from the date the order is placed.
Processing, handling, and carrier pickup times are calculated using business days and generally exclude weekends and public holidays.
Please understand that delivery estimates are provided as general guidance and may vary depending on the destination, carrier operations, seasonal demand, and other circumstances outside our control.
Shipping Carriers
Catcovez may work with established shipping carriers based on the destination, package requirements, service availability, and other logistical considerations.
Catcovez reserves the right to select the carrier best suited to the destination and delivery requirements of each order.
Shipment Tracking
Once your order has been dispatched, you will receive a Shipping Confirmation Email containing the available shipment information.
Where tracking is available, the email will include a tracking number or tracking link so you can monitor the progress of your package.
Please allow approximately 24–48 hours after dispatch for tracking information to become active in the carrier's system.
Shipping Address & Customer Responsibility
Customers are responsible for providing complete and accurate shipping information when placing an order.
Before completing your purchase, please carefully verify the following information:
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Full name
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Complete shipping address
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Apartment, suite, or unit number, where applicable
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City
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State
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ZIP code
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Email address
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Phone number, if applicable
Address Changes Before Shipment
If you notice an error in your shipping information after placing an order, please contact Catcovez as soon as possible at support@catcovez.shop.
We will make reasonable efforts to update or correct the shipping information before the order is dispatched. However, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
Address Changes After Shipment
Once an order has been handed over to the shipping carrier, we may be unable to change the delivery address, redirect the shipment, or recall the package.
Catcovez is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Shipping Delays & Delivery Issues
Although we work with our shipping partners to support timely delivery, circumstances outside our control may occasionally result in delays.
Possible causes of shipping delays may include:
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Severe weather conditions
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Transportation or logistics disruptions
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Carrier operational delays
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High shipping volumes during holidays or promotional periods
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Address verification issues
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Security inspections
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Natural disasters
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Unexpected carrier or transportation disruptions
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Other unforeseen circumstances
Delivery estimates are provided for guidance only and do not constitute guaranteed delivery dates.
If your order appears to be significantly delayed beyond the estimated delivery timeframe, please contact our customer support team and we will do our best to assist you.
Damaged or Incorrect Deliveries
We carefully inspect and package our products before shipment. If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us review the issue efficiently, please provide:
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Your order number
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Clear photographs of the product received
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Photographs showing the packaging and shipping label, where applicable
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A brief description of the issue
After reviewing the information provided, we will determine the appropriate resolution in accordance with our applicable Return & Refund Policy.
Missing or Marked-as-Delivered Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:
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Check around your property and other possible delivery locations.
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Ask household members, neighbors, or building management if they received the package.
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Review the tracking information for any additional delivery instructions.
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Contact the shipping carrier directly for further delivery details.
If you are still unable to locate your package, please contact the Catcovez customer support team. Where appropriate, we will assist you with the available carrier investigation process.
Contact Us
If you have questions about your order, shipping status, tracking information, estimated delivery time, or any other shipping-related matter, please contact our customer support team.
Business Name: Catcovez
Business Email: support@catcovez.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT−5)
Business Address: 209 S Central Ave, Casey, Illinois, 62420, United States
At Catcovez, we aim to make the delivery experience as clear and dependable as possible, from the moment your order is placed until it reaches you.