Return & Refund Policy

 

Updated on: September 3, 2026

 

At Catcovez, we want you to feel confident every time you shop with us. We understand that sometimes a product may not be exactly what you expected, which is why we have created this Return & Refund Policy to keep the process clear and straightforward.

This policy applies to purchases made through the Catcovez website. Please review the requirements below before submitting a return request.

1. Return Period

You may request a return within 30 calendar days from the date your order is confirmed as delivered by the shipping carrier.

Return requests submitted after the 30-day period may not be accepted.

All returns must be approved by the Catcovez customer support team before the product is shipped back. Please do not send an item to us until you have received return authorization and the applicable return instructions.

2. Conditions for an Eligible Return

To qualify for a return, products must meet the following requirements:

  • The product must be unused and in its original condition.

  • The product must be returned in the same condition in which it was received.

  • Original packaging, tags, labels, and any accessories included with the order should be returned with the product, where applicable.

  • The item must not show signs of use, stains, damage, alteration, or misuse.

  • The item must not have been repaired, modified, or customized after delivery.

  • The return request must be submitted within the applicable 30-day return period.

  • A valid order number or other proof of purchase must be provided.

We recommend handling and inspecting your Catcovez product carefully before using it, altering it, or removing any original tags or packaging.

Returns that do not meet these requirements may be refused or may not qualify for a refund.

3. Items That Are Not Eligible for Return

Catcovez may decline a return in circumstances including, but not limited to:

  • Products that have been used or show visible signs of use.

  • Products that have been altered, repaired, modified, or customized.

  • Products returned without original packaging, tags, labels, or included components where applicable.

  • Products damaged through improper handling, misuse, negligence, or accidental damage after delivery.

  • Customized or personalized products, where applicable.

  • Items returned after the applicable return period.

  • Products sent back without prior return authorization.

  • Items that are not in substantially the same condition in which they were received.

4. Requesting a Return

Before sending anything back, please contact our support team at:

support@catcovez.shop

Your return request should include:

  • Your full name

  • Order number

  • Name of the product you wish to return

  • Reason for the return

  • Clear photographs, if the item is damaged, defective, or different from what you ordered

Our team will review your request and, if approved, provide you with the applicable return instructions.

Please do not ship a return to our business address unless our customer support team specifically instructs you to do so.

5. Return Shipping

Once your return has been approved, Catcovez will explain the applicable return shipping procedure.

Depending on the reason for the return, Catcovez may provide a prepaid return shipping label. Where a prepaid label is provided, you should securely package the product, attach the label, and follow the return instructions supplied by our team.

For returns where the customer is responsible for shipping, we recommend using a reputable courier service that provides shipment tracking.

6. Customer Responsibility During Returns

Customers are responsible for packaging returned products securely and appropriately.

Products should be protected from damage during transportation. If you arrange and pay for your own return shipment, Catcovez cannot be held responsible for packages that are lost, delayed, or damaged while being transported to us.

For this reason, keeping your shipping receipt and tracking information is strongly recommended.

7. Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for the return.

Change of Mind or Incorrect Selection

If you simply change your mind, order the wrong item, or decide that you no longer want the product, the cost of returning the item will generally be the customer's responsibility.

The product must still satisfy all return conditions outlined in this policy.

Damaged or Defective Product

If your order arrives damaged or a product has a manufacturing defect, please notify us within 48 hours of delivery.

After reviewing and approving the claim, Catcovez may provide a prepaid return label and instructions for returning the affected product.

Incorrect Item Received

If we send you a different product or item from the one included in your order due to an error on our part, please contact us within 48 hours of delivery.

After verification, Catcovez will provide appropriate return instructions and, where applicable, cover the return shipping cost.

8. Exchanges

At this time, Catcovez does not offer direct product exchanges.

If you would prefer a different product, you may return the eligible item according to this policy and place a new order for the desired product.

Any refund for the original order will be handled according to the refund terms described below.

9. No Restocking Fees

Catcovez does not charge restocking, processing, or administrative fees for approved returns.

Where a customer is responsible for return shipping costs, only the applicable return shipping expense will be the customer's responsibility.

10. Refund Review & Approval

Once your returned product reaches us, it will be inspected by our team.

The inspection allows us to confirm that the product meets the conditions specified in this Return & Refund Policy.

After the inspection is completed, we will notify you by email whether the return has been accepted and whether the refund has been approved.

If the return is approved, the refund will generally be issued to the original payment method used for the purchase, where technically possible.

11. Refund Processing Time

Approved refunds are generally initiated within 10 business days after the returned item has been received and successfully inspected.

Once Catcovez issues the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Catcovez does not control the processing time imposed by financial institutions or payment providers.

12. Refunds That Have Not Arrived

If you have received confirmation that your refund was processed but the funds have not yet appeared, please consider the following:

  1. Review your original payment account or bank statement.

  2. Contact your card issuer or payment provider to ask whether the refund is still being processed.

  3. Contact your bank or financial institution for additional information.

If you have completed these steps and the refund is still unavailable, please contact us at support@catcovez.shop so our team can assist you further.

13. Contact Us

If you have questions about a return, refund, damaged product, defective product, incorrect order, or any other matter covered by this policy, our customer support team will be happy to assist.

Business Name: Catcovez

Business Email: support@catcovez.shop

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT−5)

Business Address: 209 S Central Ave, Casey, Illinois, 62420, United States 

At Catcovez, we aim to make returns and refunds as clear, fair, and straightforward as possible while providing our customers with a reliable shopping experience.